When we give money back

The short version

• Tokens a build has already spent are not refundable. The work was done and it cost us real money.
• Tokens you bought and have not spent can be refunded within 30 days of the purchase.
• You can cancel a monthly plan at any time. We do not refund part of a month that has started.
• Domains are not refundable once registered, because the registrar has already taken the money.
• If we broke something and it cost you tokens, we put them back. You should not pay for our faults.
• Ask at support@getripping.com and we answer within five working days.

1. What a token is

A token is the unit of work on Ripping. One hundred tokens is a dollar of value. Building an app, changing it, and anything your AI employees do all spend tokens, and every prompt shows what it expects to cost before you send it.

Tokens are a prepaid balance for services. They are not currency, not a security and not property, they have no cash value outside Ripping, and they cannot be transferred between accounts.

2. Free

The free plan costs nothing, so there is nothing to refund. Your first build is on us and does not come out of your tokens, and 50 tokens arrive each month after that.

• The monthly 50 does not roll over, and it is not exchangeable for anything.
• The free build is one build, once per account.
• General, a $7 payment that used to sit between Free and Singularity, was retired on 17 September 2026. Anybody who bought it keeps the tokens they paid for as a monthly allowance on the free plan; nothing was taken back. If you bought General and would rather have the money, write to us and we will refund it.

3. Singularity, monthly

Singularity is $45 a month for each unit, and each unit is 5,000 tokens a month.

• Cancel at any time from the Billing page. Your plan runs to the end of the period you have paid for and then stops.
• We do not refund part of a month that has already started, and the monthly allowance does not roll over.
• Scaling up or down mid-month is prorated by Stripe on your next invoice, so you are never charged twice for the same days.
• If you were charged after cancelling, that is a mistake and we refund it in full.

4. Extra tokens and auto-reload

Tokens bought on top of a plan never expire and are used only after the month's allowance is gone. An unused balance can be refunded within 30 days of the purchase that created it, at the price you paid.

Auto-reload is off unless you turn it on, buys one unit at a time, and stops at the ceiling you set. If it fired in a way you did not expect, tell us: we would rather refund an unwanted reload than argue about a setting.

5. Domains

A domain bought through Ripping is paid straight to a registrar and registered in your name. Once that has happened the money has left, so registrations and renewals are not refundable. If registration fails, you are refunded in full and automatically.

A domain you already own and simply connect costs nothing.

6. Enterprise

Enterprise is arranged directly with us, and refunds follow whatever your agreement says. Where it says nothing, this page applies.

7. What we do not refund

• Tokens a build or an employee has already spent, including where you did not like the result. You can undo a turn and try again, but the work still cost us.
• Time that has already run on a monthly plan.
• Domain registrations and renewals once they have gone through.
• Accounts closed for breaking the Terms.

If a build produced something you cannot use, that is worth telling us about even though the tokens are gone. It is how the product gets better, and we will often put the tokens back anyway.

8. When something goes wrong at our end

If a fault of ours cost you tokens, we put them back, and you do not have to ask nicely for that. That includes builds that failed for reasons inside Ripping, work charged twice, and employees that ran when they should not have.

Being unable to reach the service for a stretch is not refundable on its own, since there is no uptime commitment on any plan. We would still rather hear about it.

9. How to ask

Email support@getripping.com from the address on the account, and say what you paid for and what happened. We answer within five working days.

Approved refunds go back to the card or method you paid with, through Stripe. Depending on your bank it takes five to ten days to appear.

Please come to us before your bank. A chargeback freezes the account while it is investigated, which helps nobody, and almost everything on this page is faster by email.

10. Your legal rights

Nothing here removes rights you have under the law where you live. Where a mandatory consumer protection gives you more than this page does, you get the more generous of the two.

0DTE Holdings, a Wyoming limited liability company. Questions about a payment: support@getripping.com, or by post to 5830 E 2nd St, Ste 7000 #20884, Casper, WY 82609.